Exchange Eligibility

A product may be eligible for exchange if:

• The product is received damaged or defective.
• The product received is incorrect.
• The product significantly differs from the description or images displayed on our website.
• The issue is reported within 24 hours of receiving the order.
• The required supporting evidence is provided.

Exchange requests will be reviewed and approved subject to verification by Habitt.

Reporting an Issue

Customers can contact Habitt Customer Support through the following channels:

Requests received after the specified reporting period may not be eligible for an exchange.

Proof Required

For Home Products: Customers must provide clear unpacking photos or videos showing the condition of the product and the reported issue. Images of the outer and inner packaging may also be requested.

For Furniture Products: A customer furniture delivery feedback form is provided at the time of delivery. Customers must complete and submit this form with details of the issue. Habitt may also request additional photos, videos, or other information where required to assess the complaint.

Condition of Returned Products

Products approved for return or exchange must be returned in their original condition and packaging, along with all components and accessories originally supplied with the product.

Products that have been used, damaged after delivery, altered, or returned without the required packaging may not be eligible for exchange.

Exchange Process

Once the complaint has been reviewed and approved by our Customer Service team, arrangements will be made for the product to be collected where applicable.

The replacement product will be dispatched within 10-15 working days after the complaint has been registered and processed.

A replacement of the same item will be provided at no additional cost for an approved claim.

Product Unavailable for Exchange

If the originally ordered product is unavailable, Habitt will offer alternative product options for the customer to choose from.
If the customer does not wish to select an alternative product, a Habitt Digital Gift Voucher equal to the value of the original item will be issued.

Change-of-Mind Returns

Returns, exchanges, or refunds are not applicable for a change of mind where the correct product has been delivered in perfect condition and matches the product displayed or described on the Habitt website.

Promotional & Discounted Products

Promotional and discounted products are non-refundable and non-exchangeable.

Any exchange eligibility for a damaged, defective, or incorrect promotional product will be subject to review under the applicable terms of this policy.

Refunds

Habitt generally does not provide monetary refunds for products delivered correctly and in satisfactory condition.

For an approved damaged or defective product claim, Habitt will provide a replacement where applicable.

If a replacement or suitable alternative is not selected, a Habitt Digital Gift Voucher equal to the value of the item will be issued in accordance with this policy.

Habitt Digital Gift Vouchers 

Gift Cards issued under this policy:

• Are equal to the approved value of the relevant item.
• Are valid for 3 months from the date of issuance.
• May be used toward eligible purchases on the Habitt website.
• Are subject to Habitt's applicable Digital Gift Vouchers, company policies, and conditions.